When you think of automated phone systems, it may immediately bring to mind a robotic, monotone voice stating, “Press one for customer service.” The days of frustration with early automation are long gone, as are the aggravations of saying “Call Steve,” only to have your phone say “Calling Pete.” Communications technology has advanced in some exciting ways that make interactive voice response (IVR) a valuable tool for companies and a convenience for customers. IVR benefits cut both directions, … [Read more...]