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Call Center Agent | Agent Queue Monitoring
TelcoAlert is proud to announce the launch of our new AgentQ monitoring service, providing you the ability to monitor your customer queues, interact with call center agents and much more. Featuring a proprietary real-time speech analysis and detection system, it's our most advanced monitoring solution yet.
Whether you only have a handful of agents or thousands, gain peace of mind knowing that everything in your call center is working as expected.
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IVR System Monitoring
TelcoAlert will call your IVR, translate the speech, and alert you of any issues.
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Includes a free 14-day trial. -
FAX or Line Monitoring
TelcoAlert will dial your line, validate connectivity, and alert you of any issues.
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Includes a free 14-day trial. -
IVR Load Testing
Load Testing is a simple to use and cost effective hosted service to generate up to 10,000 simultaneous calls to your IVR and Call Center.
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Telecom Auditing
TelcoAlert can perform automated audits of your telecom infrastructure and report what numbers connect to where.
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FREE 14-day Trial Account
Try our IVR or FAX monitoring service for free!
Let us show you how valuable telecom monitoring can be for your business. We offer a 14-day free trial of our fax or IVR monitoring service with zero obligation and no up-front payment required. Start monitoring your lines in as little as five minutes with no requirement to talk to a sales person.
register for free 14-day trialAbout Our Services
TelcoAlert is the leading provider of hosted solutions for monitoring and load testing your telecom infrastructure. IVR Monitoring ensures that your system is constantly tested from the customer's point of view 24/7 and that your IT staff is immediately alerted of any issues. Load testing stresses your telephony system's limitations and discovers bottlenecks so you can resolve them before peak business days. TelcoAlert provides end-to-end solutions to increase your uptime SLAs, reduce downtime and meet your customer's expectations.
TelcoAlert Feature Highlights
- Supports speech enabled and touch tone Interactive Voice Response (IVR) systems
- Real time, 24/7 monitoring from your customer's point of view
- Graphical reporting for both IVR Monitoring and Load Testing
- Phone system agnostic, works with on premise and hosted solutions
- Centralized web monitoring portal with access to all features and configuration options
- Records all monitoring and load test calls for later playback and review
- Free technical support, no setup fees, zero upfront cost