IVR Monitoring

Your IVR, self-service, and call center applications need to be online 24/7.

Our fully-hosted IVR testing and monitoring service detects issues before your customers encounter them. Get better uptime without needing to purchase additional equipment.

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What Is TelcoAlert IVR Monitoring?

Our IVR monitoring solution is a cost-effective and easy-to-use service that is responsible for actively monitoring both your IVR and call center systems. We’ll test out your IVR every 15, 30, or 60 minutes to detect any issues before they occur and will generate alerts so that you are notified immediately.

Using DTMF tones, speech synthesis, and speech recognition technology, our solution interacts with your system to measure and report what is being delivered to your call center applications. However, before you are notified – and in order to ensure your system isn’t receiving false alerts – our monitoring system will triple check your IVR using multiple carriers.

How Does It Work?

Based on the parameters you supply, our monitoring IVR solution makes real phone calls to both your call center and IVR systems using speech-to-text technology and DTMF navigation. This allows us to validate that your system is working as it should.

IVR monitoring can detect:

  • Busy lines, telephone circuits that are down, or failure to route calls
  • Whether your IVR system is answering
  • Incorrect IVR messaging or high load/operator errors
  • Menu prompts that don’t provide suitable feedback
  • Calls that are terminated prematurely or system hangups
  • Degraded voice/speech quality
  • Silence or large delays with your IVR
  • IVR menu tree navigation functionality
  • Text-to-speech functionality issues
  • Whether IVR-related backend web call is functioning correctly

If you’re looking to add a new line, we offer a 14-day free trial of our monitoring service. This allows you to add up to three lines, and do so with no upfront payment.

When you add a new line, our system uses a unique learning mode that creates a database of detectable keywords as well as uses a proprietary algorithm that self-tunes to your specific needs. This enables us to provide the most accurate monitoring service available in the industry.

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IVR Monitoring Plans and Features

Our IVR monitoring services include standard and premium plans to accommodate your business’s needs. Whether you need basic monitoring or something more advanced, we’ll provide you with the most user-friendly solution in the industry.

Standard IVR Monitoring

  • Triple check on errors to prevent false alerts
  • Advanced speech-to-text technology
  • On-demand and monthly automated reporting
  • 90 days of call history kept on file
  • Centralized web portal to add, delete, and manage numbers
  • Notification alerts via email or text
  • Tested every 15, 30, or 60 minutes
  • 14-day fully functional free trial
  • No setup fee
  • Alert on BUSY, NO ANSWER, or CONGESTION
  • Validate initial greeting (up to 7 keywords)

Premium IVR Monitoring

  • Triple check on errors to prevent false alerts
  • Advanced speech-to-text technology
  • On-demand and monthly automated reporting
  • 180 days of call history kept on file
  • Centralized web portal to add, delete, and manage numbers
  • Notification alerts via email or text
  • Tested every 15, 30, or 60 minutes
  • 14-day fully functional free trial
  • No setup fee
  • Alert on BUSY, NO ANSWER, or CONGESTION
  • Validate initial greeting (exact string matching)
  • Support for multiple initial greetings, such as office open and closed IVR messages
  • Navigate multiple IVR levels, validating each step
  • Enter account information or menu navigation via DTMF or voice prompts
  • Custom testing plans per line

Try Our Customized Pricing Calculator

If you need IVR monitoring that is cost effective, easy to use, monitors your IVR and call center systems, and is online 24/7, contact TelcoAlert. Our IVR monitoring can detect issues before they occur and ensure your call center is working as expected. We’ll work with you to deliver the solution that is right for your business. We’re your partner for all your telecom monitoring needs.

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TelcoAlert is your down-to-earth partner for downtime-free communication.

Reliability

We are a reliable partner that is invested in our customers’ success and devoted to accommodating their needs.

Proactivity

A proactive approach to monitoring is best, and our customers get both technology and humans to watch their lines.

Responsiveness

We respond promptly and will never leave you wondering when your monitoring provider will address your needs.

Uptime

Our monitoring and load testing solution provides five nines redundancy and uptime so your lines stay securely connected.

Affordability

We’re devoted to supplying reliable, advanced monitoring and testing at costs our customers can afford.

IVR Monitoring Resources

Free Download: IVR Monitoring Checklist

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Free Download: IVR Monitoring Benefits

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The Ultimate Guide to Optimizing Your IVR

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