If you’re constantly dealing with high-call volumes or experience downtime during peak business hours, call center load testing can help. At TelcoAlert, our IVR load testing solution will go beyond passive monitoring checks and conduct tests that identify and fix issues with your phone system.
If you’re looking for a solution to help you prevent production outages from occurring, especially during peak business hours, TelcoAlert can help you get one step ahead with call center load testing. Partnering with TelcoAlert means you’ll have access to a customizable solution that ensures your IVR is working as expected.
With call center load testing, our engineers work with you to test your phone system’s limits by simulating customer behavior during peak hours. This allows us to help you identify and fix issues so that you’re prepared for extra volume, with minimal impact on customer experience. In fact, our pre-defined scripts can dial up to 10,000 simultaneous calls that in order to:
Navigate the phone tree
Connect to IVR
Authenticate with credentials
Check account balances
Our engineers are always on hand to assist you throughout the IVR tests and will provide you with valuable real-time feedback. Our call center load testing solutions can benefit customers with:
Dropped calls/system hangup identification
Call quality measurement
If you’re ready to integrate call center load testing solutions into your business and maintain consistent IVR performance, look no further than TelcoAlert. Our detailed reporting helps you keep track of all system failures and improve your IVR system for better customer service.