If you don’t have the time or the resources to monitor your agent queues and IVR systems, TelcoAlert can help. Our call monitoring services allow businesses to monitor whether individual agents are answering incoming calls consistently as well as monitor customer queue hold times.
Partnering with TelcoAlert means you’ll gain peace of mind knowing your IVR systems and call centers are functioning properly. And our hosted service means you won’t need to purchase software or hardware to add to your infrastructure.
At TelcoAlert, we offer a unique monitoring solution that is able to mimic customer traffic as well as interact with call agents, rather than simply making automated calls. Our call monitoring service is not only simple and cost-effective, but it’s also an easy-to-use service that validates your customer-facing IVR functionality.
TelcoAlert’s call monitoring solution offers benefits to businesses of all sizes. Advantages of implementing this monitoring service include the ability to monitor your call lengths and hold times as well as determine whether those calls are being answered and routed appropriately.
Ensuring customers’ calls reach a live agent and not a voicemail box
Validating that customers receive the correct IVR greeting as well as the right menu tree
Verification that your call center and IVR systems are answering all incoming calls
Monitoring dropped calls, system hang-ups, and how long customers remain on hold
TelcoAlert is dedicated to meeting your unique needs. If for some reason there’s an issue and requirements are not met, TelcoAlert will make sure to notify you immediately.