If you’re always worried about your IVR system experiencing downtime, look to TelcoAlert’s IVR uptime solution to help you tackle issues before they occur. With IVR uptime, businesses can test an IVR system every 15, 30, or 60 minutes to ensure it’s working as it should.
At TelcoAlert, we’re dedicated to delivering cost-effective and easy to use solutions that help monitor your call systems and IVRs. If you’re looking for the telecom partner that will provide the right solutions for your unique business needs, look no further than TelcoAlert.
We’ll help you become a downtime-free business with our IVR uptime solution. And as your down-to-earth partner, you can trust us to be reliable, proactive, responsive, and affordable. Our solutions ensure five nine redundancy and uptime, allowing you to stay online and connected with high availability.
Our IVR uptime solutions have been designed to use DTMF tones, speech synthesis, and speech recognition technology in order to interact with your existing system.
During our testing of your IVR, we’ll report on what’s being delivered to your call center applications to give you insight into how your system is functioning. If we discover any issues, our monitoring system will notify you immediately after triple checking the alert.
Partnering with TelcoAlert can benefit businesses with:
On-demand or scheduled automated reporting
Triple checks on errors
Advanced speech-to-text technology
Your business needs high availability IVR to power self-service and optimized customer experience. To see how TelcoAlert can help increase availability and maximize the value of your IVR systems, contact us today. We’ll be glad to assist you and work together to meet your business goals.