IVR monitoring may seem like a nice-to-have add-on to your IVR system, but not essential. It may feel like one of those services you'll look into when you have the time. But there are risks lurking for your business each minute you don't have a solution to keep a close eye on your lines and servers. The most obvious negative ramification awaiting a business without IVR monitoring is unplanned or unknown downtime. Even with basic system-level monitoring, the IVR server itself could be up but … [Read more...]